Missions & Objectives

Company Missions

To be preferred partner, project design, installer and engineering services company in Malaysia.
To deliver to the customers total Quality, Safety and Value for money of goods and services.
To provide good customer service for Chen Guan Air Conditioning & Engineering Sdn. Bhd. to be the leading ACMV Contractor.
To maximize company's economic performance and profitability for a satisfactory return.

Quality Objectives		Process / Responsible Dept.
Effective tendering process to ensure achievement of at least 5% gross profit margin for each project.		Tendering & Contract
To complete the design process i.e. preparation of drawings and Bill of Quantities within customer specified time.		Design
a) To achieve 90% of project completion on time per year. b) Reducing non conformity works (NCR from client) to 3 per project per month. c) Response time to breakdown request from Client during DLP within 1 working day.		Project
To achieve 100% execution of planned maintenance schedule for all projects per year.		Maintenance
80% of supplier / sub-contractor under good performance category during annual performance re-evaluation.		Purchasing
80% employees have undergone at least one training per year.		Human Resource
Reducing the audit non-conformance finding to 5 per audit cycle.		QMS
To achieve 80% of overall average customer satisfaction during the annual customer satisfaction survey (Min. Rating of "Satisfied" For All Criteria is 8)		Company
To carry out at least one improvement project per year		Company